Can I make an exchange?

yes, we offer seamless exchanges for all MY customers. you can exchange your item for the same item in another size seamlessly depends on availablity of stocks. For all customers outside of the MY we kindly ask that you place a new order for the item of your choice as we do not offer an exchange service for international customers at this time. 

What if I received a damaged or defective product? 

We offer 100% money back guarantee on all of our product! if your product is not 100% perfect we will offer you a full refund or replacement. please read our full customer satisfaction guarantee policy. 

Policy overview: 

if you receive an item that is not in perfect condition due to a manufacturing defect, we guarantee that you will receive a new replacement item. This policy is designed to address genuine quality issues while preventing misuse. 

Conditions for replacement: 

1. Eligibility: The replacement policy applies only to items with manufacturing defects, such as faulty stitching, broken components, or significant imperfections. 

2. proof of purchase: To qualify for a replacement, you must provide proof of purchase, sucha s an order number or receipt. 

3. Inspection: The defective item must be returned to us for inspection, we will assess the product to confirm the manufacturing defect.

4. Time frame: Requests for replacement must be made within 14 days of receiving the item. After this period, the replacement policy will no longer apply. 

5. Condition item: The item must be unused and in its original condition. Items that show signs of wear and tear or misuse will not eligible for replacement.